5 Easy Steps to Improving Your Security Guard Service
When property supervisors hire security guard companies they have an image in mind of exactly what their contract security force will look like, but also often what they get is not what they envisioned. What we have found is that almost all security guard businesses are capable of supplying the support that property supervisors want, but also often do not due to a lack of continuing excellent management processes.
Safety guard businesses are unlike any seller that a home manager usually hires. If you hire a painter, you are able to see whether or not they are doing their tasks by taking a look at the walls. However, when you hire a security guard company, how often can you determine if the guard organization is performing their job including running background checks and drug screenings, providing great training for your guards, and efficiently monitoring and supervising your guards. In most instances they probably are, but it’s crucial to employ a system of verification and quality management to ensure that problems connected with the lack of performing these tasks don’t begin to occur.
In this guide we will discuss five (5) easy steps to improving your security guard service and attaining everything you picture as your perfect keyholding company london.
Screen Your Guards Qualifications
In many states, guards have been mandated to have a predetermined level of training before they could begin working as security guards. If your condition is one of these states, ensure that your security guard organization is compliant.
If you are in a state where there are no state requirements for guard certification, then inquire into the type of training that is being supplied by your security company and inquire does it seem adequate.
It is also the security guard company performing background and drug screenings on all your guards BEFORE they send them to your property? If they are, they should be supplying you with verifications. If not, why?
Another excellent way to screen if the guard is a good match for your house is to perform a short”interview” to get a sense of the guard and also to describe your expectations. This initial conversation will tell you a lot on what to expect from that guard and it gives you an opportunity to request another guard if you feel that it is necessary.
Evaluate Guard Training
Though most security guard businesses have an extremely comprehensive orientation that introduces each guard to the company itself, in several circumstances the guard’s orientation to his delegated land is not quite as complete. We call the orientation for the delegated land”Website Specific Training”. Learn What your site specific training resembles:
• Can it occur at your property?
• Who does the training?
• Just how long is each officer trained?
• Just how long does the security company double lender? (Double banking is the procedure for having a veteran guard working at the exact same time as the new guard.)
Determine the answer to each of these questions and make sure that they match what you believe is sufficient. You should even consider sitting in on your security guard business’s orientation and your site special training to acquire an understanding of what goes into preparing a guard to operate at your property.
Protect supervision is one of the more important factors of good security guard support. When security businesses deliver poor oversight, there is not enough emphasis put on preventing errors, problems, and complaints. Deficiency of oversight also removes the opportunity for the guard to learn and better understand their responsibilities. If the guards aren’t being supervised, they begin to feel that their work is not important and they begin to see themselves as not as a region of the security group. When guards don’t feel as part of your group it generally leads to unacceptable practices such as unprofessional behavior, tardiness, and even theft.
Depending on the structure of your contract, on-site supervisors might not be included. If your contract does not require onsite oversight, how does your security guard company remotely supervise its guards? Outside of the normal security company field manager spot checks, the 2 methods of distant oversight that prove most successful are: Officer Tour Tracking Systems Officer Check-Ins
If your guards are required to produce rounds of your property, then a system for tracking them while on duty is indispensable. Officer Tour Tracking Systems provide a distant way of monitoring the guards while they are on your property. These tracking systems allow the security guard company to track the time and log the activity of the guards while they are making rounds to several areas on your property. Many Officer Tour Tracking Systems can create reports which enable the security guard company to quickly acquire an understanding of if the guard is making rounds. The property manager should also be given with an updated version of these reports.
In addition to Officer Tour Tracking systems, we’ve found that using a system for guards to check in regularly with the security guard company provides a way of making sure that each guard is secure and alert. By having guards check-in regularly together with the security guard company, at least every 30 minutes, guards believe that their security is important and that being awake and attentive is an significant part their job.
Inspect Your Guards
After hours inspections of your guards are always great ways of finding out exactly what is happening with your security while you aren’t there. Through these inspections, make sure that you ask your security guards questions regarding their duties and responsibilities to ensure that they understand their tasks. In fact, we suggest having your security guards audited regularly, officially (i.e. post review ) and informally (i.e. secret shopped) by a licensed security consultant as part of your continuing security program.
Businesses like Asymmetric Strategies provide a free service aimed at doing precisely that. Bear in mind, when choosing a security consultant be confident that the consultant is not actually a security guard company. If that’s the case, your audit is guaranteed to develop problems with your current security guard company.